Description:
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth due to open: There include The 4* Royal Marine Hotel in Dun Laoghaire, County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Kilkenny River Court Hotel, The 4* Tower Hotel & Leisure Centre in Waterford City, and The Ravenport Resort, Curracloe, Wexford.
Responsibilities:
- This is a hands-on role which will require you to deliver the highest standard of cleanliness throughout the hotel.
- Deliver guest service in both the accommodation and public areas of the hotel, ensuring the agreed standards are achieved at all times.
- Knowledge of a computerised front office systems is required, ideally HotSoft.
- Assign and inspect rooms to the agreed standards.
- Identify and support training needs.
- Ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
- To both lead and work as part of the team and manage staff performance issues in compliance with company policies and procedures.
- To be knowledgeable of cleaning products and ensure team members are trained on same.
- To attend training sessions and hotel and departmental meetings as required, ensuring effective communication at all levels.
- To comply with statutory and legal requirements for Health and Safety, Fire, Hygiene, Licensing and Employment.
- To report and/or take appropriate action on all maintenance issues as they arise.
- To report accidents/incident.
- To comply with agreed environmental practices, throughout the Hotel.