Account Coordinator

Description:

My client is a worldwide sales, marketing, and services organization on the cutting edge of the digital advertising industry, are seeking an Account Coordinator to join their team in Dublin (Ireland).

The individual in this role will support Account Managers and Account Executives by triaging, assigning, and resolving ticket requests received through internal stakeholders.

Serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption. This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.

• Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBi dashboard creation and account admin
• Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to resolve client issues quickly and professionally
• Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
• Effectively follow process and guidelines
• Review account health and provide proactive search optimizations
• Coordinate with team members to manage daily team workload and schedules
• Help foster innovation in tools and processes to make the team more effective and efficient
• Stay up to date with new product releases and reporting functionality