Account Executive

Description:

The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a proven record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, fast paced, technology-driven environment to effectively manage a high volume of accounts.

This position is an Individual Contributor and reports to the Sales Manager.

Responsibility

Deliver programmatic engagement with existing DocuSign clients to develop and maintain relationships while helping to grow DocuSign’s incremental revenue by uncovering additional use cases and opportunities to position the broader DocuSign agreement cloud.

Through those interactions you will:

• Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include client fit and success criteria
• Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
• Expand the DocuSign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new DocuSign products, services and partner solutions.
• Process sales orders and facilitate customer onboarding
• Manage customer needs for engagement with other DocuSign resources, such as professional services, training, product management and marketing
• Enlist customers to participate and/or speak at DocuSign and partner events
• Provide accurate, timely reports, and forecasts, as needed, for management
• Develop and maintain sophisticated knowledge of DocuSign’s products and services
• Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database
• Manage overall customer loyalty, serving as internal advocate and escalation point to clients.