Account Manager

Description:

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

The Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.

Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.

In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.

Who You Are

• 2+ years of sales experience working within a target driven sales environment
• Strong background in up-selling and cross-selling multiple products
• Experience working in a consultative style sales cycle
• Nurturing and renewals experience
• Ability to negotiate and build strong rapport/relationships with clients
• Developed pipeline forecasting skills
• Good organisational & communication abilities
• Able to adapt to change within a rapidly evolving business environment
• Self-driven and passionate about cars!
• Automotive experience a plus