Account Opening Associate

Description:

The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Divisions.

Within UK Operations, Operations NI & Partnership Distribution bring together operational retail and business expertise supporting NI & Partnership Distribution. This includes NI Customer Contact Centre; Branch Fulfilment Centre; Payments oversight; Belfast Cash Centre; Business Banking Operations (incorporating Business Banking Client Services NI); and service ownership of any operational services provided by BOI Group (under the Intra Group Sourcing Arrangements) to NI & Partnership Distribution.

The Account Opening Associate will work collaboratively within Business Banking Client Services NI Account Opening to ensure high standards of all aspects related to the delivery of business account opening (including document changes, trigger events, contingent liabilities and Global Market account opening), are met in line with regulatory compliance to all policies and procedures.

• Responsible for the delivery of all aspects of account opening process requests for Business Banking NI customers
• Champion serving customers brilliantly through delivery of high quality and accurate fulfilment of customer account opening amendment requests focussing on right first time and proactive management of cases, while ensuring pledges and promises are delivered within Service Level Agreements
• Champion & deliver accurate and efficient completion of workload
• Deliver high quality day to day support to colleagues and customers through assembling relevant information to enable responses to queries, whilst completing all activities in accordance with unit procedures
• Completion of KYC/ AML review, communicating with the customer on queries and pro-actively raising cases to ensure a swift resolution
• Record/update all relevant information on Bank systems with a high level of accuracy
• Focus on key satisfaction areas such as Right First Time and understand the implications and impacts of you own decisions on our customer and other business areas