Accounts Receivable

Description:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

To position itself to meet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification, and centralization of global accounting operations. In accordance with that strategy, we have established a Global Financial Centre of Excellence in Dublin, Ireland. Reporting to, and working closely with the Senior Manager, Global Credit and Collections, in this role you will support the GFS Credit & Collections department in the delivery of assigned accounts receivable activities.

Responsibilities:

• Deliver timely and accurate performance against assigned accounts receivable activities
  • Review and action of VFX3 to ensure correct accounting of billing documents
  • Sending of requested finance documents (invoices, credits, statements etc.) to internal & external customers
  • Process manual invoice and credit transactions as required
  • Upload invoices onto customer portals
  • Resolution of customer queries
  • Support daily cash applications when needed
  • Ensure relevant SLA’s and KPI’s are achieved
  • Liaise closely with Credit Risk, Collections and Cash Applications teams
  • Escalate issues timely in accordance with escalation policy
  • Complete adhoc duties as and when required
  • Flexibility around working hours during peak periods e.g. month end and holiday seasons
• People:
  • Promote customer goodwill through a professional interface and relationship building
• Control environment:
  • Support key controls and audit compliance activities in relation to the credit and collections function, while ensuring integrity and compliance at all times
• Process, technology and service:
  • Proactively identify process improvement opportunities and work collaboratively with the C2C Leadership team on their implementation
  • Support deployment of SAP 4 Hana and other systems to garner greater efficiency within the global cash applications function