Description:
This is an exciting opportunity for someone with experience in administration, office management, communications, research, and/or operations, with a keen interest in the not-for-profit sector, philanthropy and enabling organisations to deliver their programmes effectively. This role is ideally suited to an individual with 1-2 years of experience in a similar administration, operations, or client support role. This role offers an excellent opportunity to gain valuable experience in the not-for-profit sector, working closely with our small but impactful team across a range of clients. If you're eager to make a difference and grow your networks and career in a meaningful way, we'd love to hear from you!
To succeed in this role, you will have:
- Previous experience in an administration, operations, or communications role.
- High level of computer literacy including experience using software such as Microsoft Office, PowerPoint, Excel, Zoom, MS Teams and/or other similar packages. (Canva, Mailchimp and Squarespace would be a plus.)
- Excellent interpersonal and communication skills both in and outside of an office environment.
- A positive, can-do attitude and ability to be versatile and work as part of a small team.
- Excellent time management skills with the ability to balance and prioritise workloads.
Roles and Responsibilities
The successful candidate will undertake the following key activities for OKC:
Client Support:
- Serve as a point of contact for general client requests.
- Respond promptly and professionally to clients via various communication channels (phone, email, etc.).
- Provide accurate and up-to-date information to clients regarding our services, products, and offerings.
- Identify client needs and proactively recommend appropriate solutions or additional services to enhance client satisfaction.
- Support OKC consultants with the creation of prospect research for clients.
- Keep abreast of key sectoral reports, trends, awards, events and tender opportunities.
General Office Administration:
- Ensure the running of a well-organised, efficient office.
- Act as a key point of contact for new enquiries, incoming calls and emails.
- Answering queries and providing accurate, timely information.
- Assist with the preparation and maintenance of contracts, agreements, and other client-related documents.
- Support the Head of Development & Operations with key day-to-day activities of OKC.
- Regular input, updates and management of the various databases OKC has compiled, in terms of work content and client/prospect details.
- Provide general administrative support to the management team, particularly the Managing Director, such as scheduling meetings, managing calendars, tracking client time and handling correspondence.
- Liaising with OKC clients, facilitators, venues etc. regarding event requirements.
- Attendance at online and on-site conferences and events, representing OKC and liaising with suppliers and organisers as required.
Marketing/Communications:
- Support the team on the preparation and distribution of Action Plans, Updates, Client Reports, Surveys and OKC Newsletters to clients and stakeholders.
- Collaborate with OKC’s Marketing and Communications Manager to create and maintain client-facing communication materials, including but not limited to ezines, newsletters, client materials, presentations, and proposals.
- Support OKC’s Marketing and Communications Manager on the sourcing of sector and client news for OKC’s ezines, newsletters, and social media channels.
IT and Communications:
- Carrying out general IT tasks within the office.
- Supporting the Marketing and Communications Manager to update and maintain the OKC website.
The Ideal Candidate
Knowledge & Experience
- 1 to 2 years minimum experience in an office administrative or operations role.
- Experience in Not-for-Profit / Charity Sector is a plus.