Description:
Role Profile
The individual will be primarily located on the Glasnevin campus but may be required to move between any of the DCU campuses. This post will provide professional and comprehensive administrative services while assisting with the co-ordination and delivery of core Registry activities across both the Enrolment and Awards teams. The information below provides an indication of the type of duties that may be associated with any of the posts. The individual may be responsible for some or multiple elements of the student lifecycle. Indicative duties may change over time.
Duties and responsibilities include, but are not confined to the following:
- Project co-ordination and oversight of significant student lifecycle administrative functions, e.g. admission, registration, progression and examinations.
- Supervision of staff and allocation of project workloads and act as a query escalation point for team members.
- Updating and maintenance of student records and curriculum information on University systems.
- Manipulation and extraction of data from key systems. Design, and generate reports, analyse data and present results to inform decision-making.
- Publication and updating relevant information on the University website using Drupal.
- Provision of customer service support to enquirers to Registry, including answering queries from staff, students, prospective students and parents.
- Communication with staff and students regarding student lifecycle processes.
- Liaison with other University Offices as relevant, e.g. Finance, ISS, Fees, Disability, International, Student Support and Development.
- Review processes to ensure they are responding to customer needs, make suggestions for enhancements to processes and standard operating procedures and actively contribute to Registry quality enhancement initiatives.
- Development of standard operating procedures and processes to support Registry operations.
- Provide training for colleagues on various Registry systems and processes.
- Contribute to the development of the new Student Information System (SIS) and other systems to meet future needs of stakeholders.
- Provide administrative assistance to various team-based Registry activities including registration and Progression and Award Boards.
- Representing Registry on relevant working groups and University events.
- Working as part of a team to ensure the effective delivery of Registry student services and operations.
Duties and responsibilities can change over time and other duties may be assigned by the Director of Registry or their nominee.
Qualifications and Experience
Candidates must have a Primary Degree or equivalent (NFQ Level 7) qualification plus 3 years recent and relevant experience in administration, preferably in a higher education environment.