Description:
This post will provide administrative support for the Emergency Department in the area of patient registration, reception, admissions and the nurses’ station. Staff working in these areas are often the first point of contact for patients presenting to the Hospital. The role involves interacting with patients and staff on a regular basis and using the associated IT systems to record patient information and deliver on the required functions associated with the role. The post holder should have excellent customer service ability combined with attention to detail and be competent in the use of IT systems in the workplace.
Responsibilities:
Position Summary:
- The Emergency Department Administrative Officer role will provide an effective, consistent and efficient level of clerical support to assist consistent processes within the Emergency Department/Admissions. The post holder will ensure that policies / procedures and service level agreements are adhered to and in doing so, ensure a quality service to patients and service users
- The post holder will be required to liaise with the multidisciplinary teams both internal, external to the Department as well as external service providers (e.g. National Ambulance Service), Patient Access Managers etc, as required to ensure service provision and quality improvements.
- The post holder will be expected to contribute to the overall running and development of the department, keeping senior management updated on all issues that affect the department or the hospital in general.
- Emergency Department Administrative Officers provide staffing for multiple posts in the department. The post holder will initially be trained in the reception and nurses station roles with further training provided to develop and provide support for all administrative roles in the department.
Key Responsibilities:
- Registration of patients' biographical details and presenting complaint on to the computer system.
- Update computer with any additional or changes to biographical data ensuring data accuracy.
- Handle professionally all external and internal telephone enquiries.
- Carrying out all reception duties.
- Support nursing staff in maintain up to date screens on A&E system, tracking patients progress through their ED journey
- Contact wards directly when required to support transfers of admitted patients in a safe and timely manner
- Ensure you are up to date on all mandatory training requirements
- Ensure you are aware of and work in line with Hospital policies, including IPC requirements (bare below the elbow, prohibition on nail polishes, varnish, false nails and limitation in jewellery work etc.)
- Provide cover, for other administrative staff in the department where and when required.
- Any other appropriate duties that may be assigned by your Manager.