Administrator

Description:

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 28 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland and The UK.
Required for our busy Helpdesk Support division and reporting to the Call Centre Support Manager, we are recruiting an Administrator to start immediately, full time hours, based in our Ennis Head office.
To get an insight of what it is like to be part of our team please watch the video on https://www.tierneys.ie/about/work-with-us/. Please continue to explore our web site to learn more about what we do
What are the benefits?

Training and excellent career progression prospects.
Support to gain certifications.
Develop your career with an innovative business.
23 days’ annual leave plus bank holidays.
Pension options available after one year
Working closely with our dedicated Helpdesk & IT Support team to deliver customer support to our clients.
Logging service calls into our CRM System and liaising with customers and staff members to log support issues effectively & efficiently.
Triaging tickets, processing the information and assigning priorities.
Keeping databases and documentation up to date at all times.
Providing exemplary customer service
Any other adhoc Administrative duties that may arise from time to time.
Our Help Desk is open 6 days a week. Therefore, you may be required to work 37.5 hours per week on a light shift rota between the hours of 7:00 – 20:00.
Previous Front Desk Reception or Customer Service experience an advantage
Must have strong MS Office skills along with excellent data entry abilities
Self motivated and good time management with a flexible and positive attitude to work
Excellent communication skills are important, especially being fluent in speaking and writing English