Description:
An exciting role has arisen within Vhi for position of Part-Time Administrator (FTC) at our Limerick Clinic.
Vhi Health & Wellbeing has been established to develop medical, health and wellbeing services for Vhi customers. Our Vhi Limerick Clinic provides a range of health and wellbeing services to our customers, including Urgent Care and Physiotherapy.
Role Purpose
- Provide an excellent level of service to patients and customers attending the clinic.
- Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
- Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
- Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
- Responsible for the smooth running of the Reception area and provide support to cross-functional team members
- Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis
Education & Experience
- Experience in an administrative or customer facing role
- Demonstrated capability in a customer facing environment is essential
- Previous experience in a healthcare setting would be an advantage but is not essential
Skills And Abilities
- Patient and customer focused and demonstrating related skills
- Excellent communication skills
- Excellent interpersonal skills
- Good IT Skills – MicroSoft Office
- Demonstrate alignment with VHI Values