Advertising Account Coordinator

Description:

We are seeking an Account Coordinator to support Advertising. The individual in this role will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.

This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA

This opportunity is a 3 months contract, possible to extend, hybrid in Dublin.

What will I be doing day-to-day?

• Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBi dashboard creation and account admin
• Review account health and provide proactive search optimizations
• Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues
• Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
• Coordinate with team members to manage daily team workload and schedules
• Help foster innovation in tools and processes to make the team more effective and efficient

What experience makes me an eligible candidate for the role?

• Readiness and capability to learn search engine marketing
• Fluency in English and German is Mandatory.
• Microsoft Advertising Certification or equivalent
• Experienced using Excel to analyse information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis