Description:
Our client is seeking an Application Support Analyst to join a cross products and operations Application Support team. The team provides a follow the sun support model and it is used for supporting applications 24*7 in Dublin, London, New York, Singapore and Toronto. In this role you will support applications across trade Surveillance, post trade processing, banking operations, payments systems, reference data and reconciliation systems, regulatory reporting, and financial reporting.
Responsibilities
- Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally.
- Perform proactive application health checks to prevent potential failures.
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment.
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure.
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge base articles on timely manner and conduct training across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
Experience
- Degree in Engineering or Comp Science preferred or relevant industry experience.
- Overall, at least 5 years of prior experience as IT Support Analyst or having a development background in Investment banking industry.
- Strong Unix/Linux experience.
- Solid infrastructure understanding.
- Experience in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server.
- Strong understanding of ITIL Incident Management, Problem Management and Change Management.
- Experience in Regulatory and Banking Operations technologies such as payments, reconciliation, settlements and confirmations.
- Experience in supporting critical, time sensitive and complex applications. Able to demonstrate effective engagement with the different technology partners in resolving issues.
- Experience in scripting, automation and process improvement.
- Experience in messaging, middleware, Java application servers.
- Experience / knowledge of SWIFT infrastructure preferred.
- Very good written, oral and interpersonal communication skills.
- Knowledge of financial securities.