Description:
We are seeking an Application Support Manager with good Microsoft Dynamics experience for a top not for profit in Dublin. Excellent work / life balance
Responsibilities
- This role demands extensive hands-on experience in application development and support. The manager will be directly involved in coding, debugging, and optimising application performance. They will lead by example, demonstrating expert proficiency in programming languages, database management, and systems integration. This involves staying up-to-date with the latest technological advancements to continually enhance our application stack.
- In this role, the manager will lead technical projects, from conception to deployment, focusing on enhancing application functionality and user experience. This involves hands-on involvement in designing and implementing new features, improving system architectures, and ensuring seamless integration with existing systems. The manager will play a crucial role in driving technical innovation and enhancing application capabilities.
- With direct oversight of two applications support specialists, the manager will mentor and develop team members, fostering a culture of technical excellence. This includes sharing knowledge, providing technical guidance, and encouraging the adoption of best practices in software development and support
Experience
- Degree qualification in a relevant area – Data Science, Computer science, or engineering
- Several years of experience in IT support, with specific roles involving SharePoint and Dynamics 365. This includes direct experience in troubleshooting, user support, customisation, and system administration
- Experience with PowerApps, Power BI, and Power Automate for creating custom business applications and reports
- Understanding of database technologies used by SharePoint and D365, such as SQL Server, including database administration, query optimisation, and reporting services
- Setting up and managing support processes, SLAs, and best practices for incident management, problem management, and service requests