Description:
We have a fantastic new vacancy for Assistant Front Office Manager in the Maldron Hotel Parnell Square, a stunning 4 star property located in the heart of Dublin City Centre. We are looking for a talented individual with prior experience working in a senior role on reception in a busy hotel environment. This is the perfect opportunity for someone looking to take that next step in their hospitality career. Previous experience working with Opera is desired but not required.
Benefits
- Competitive salary
- Training & development to aid your professional and personal development
- Staff meals (Including healthy plant-based options)
- Bike to Work Scheme, Travel Saver Scheme
- Discounted room rates on all Dalata Hotels throughout Ireland and UK.
- Earn money by referring a friend to work with us
- Health & Wellbeing Support – EAP & and access to Umbrella Wellness
- Department Incentives
Objective of the Role
Reporting to the Front Office Manager, the Assistant Front Office Manager will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are met at all times and revenue is maximised.
Key Duties and Responsibilities
- Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
- Assist in efficiently and effectively controlling front office departmental operations.
- Work with the management team to ensure strong morale amongst the team at all times.
- To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
- To ensure that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.
- To familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
- To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.
Requirements:
- One year of experience in a similar role
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.