Description:
The Assistant Manager, Experience will be responsible for driving the success of a flagship store. The Assistant Manager, Experience will achieve this in several ways including but not limited to the quality of the Brand Ambassador Team.
- Responsible for visitor experience, visitor engagement pre, during and post visit to ensure sales, conversion and all Key-Performance-Indicator’s (KPI’s) related to the consumer.
- Measure and analyze Key-Performance-Indicator’s (KPI’s) such as Sales-Per-Hour (SPH), Net-Promoter-Score (NPS), Conversion, Average-Daily-Traffic (ADT), Units-Per-Transaction, repeat purchase, sell thru of key emerging categories, and Customer-Relationship-Management (CRM) to ensure overall highest quality performance and sales.
- Lead the Brand Ambassador team and is accountable for ensuring a high-touch, authentic experience is provided to each Canada Goose Customer.
- Work closely with the Sr Manager, Experience and oversee training, sales initiatives, product launches, and marketing events.
- Manage all matters relating to associates and the store team - hiring, coaching, associate engagement and performance management
- Conduct ongoing training of Brand Ambassador and Sr Brand Ambassador team to ensure high quality Brand Ambassador Productivity (SPH)
- Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
- Other responsibilities may be added to meet the needs of the business