Strong experience business analysis with Insurance Domain
Engage business users to capture and document business process models using industry-standard frameworks and tools.
Translate business requirements into actionable change for fast delivery of technology.
Constructing business operating model, business process modelling, requirements management
Ensure rigor in the process by challenging and validating the business needs to improve the quality of the deliverables.
Engage with business users, understand the problem statement, and agree scope of engagement.
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes.
Support the Business by documenting process models and identify opportunities for improvement.
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting the business case for change, feed into risk data for regulatory purposes.
Research and analyse best-in-class industry processes to support digitization & simplification of customer journeys.
Bring in industry experience and thought leadership to advise on trends, future operating models and best-in-class journeys.
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements. Work together with the Product Owner and Development teams in order to deliver process improvements.
Work with multiple product owners to write & develop clear, non-implementation-specific epics, user stories and acceptance criteria.
Support and contribute to the metrics-driven culture within our function.