Business Processes Principal Consultant

Description:

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The following is an outline of the main tasks & responsibilities involved in this role as a subject matter expert of SAP Integration Technologies namely SAP Process Orchestration and SAP Integration Suite.

• Accountable lead to deliver Critical SAP Max Attention Services / Projects
• Drive new initiatives and activities as part of the Center of Expertise team
• Adapt standard service offerings to customer’s individual needs
• Develop & execute service and de-escalation plans for critical customers
• Identifies top issues of engagements at critical customers and bridge the gaps
• Support our customers in their transformation journey with our service portfolio

To meet challenging requirements, you should be a quick learner with strong analytical skills. You should be creative, open minded & possess the ability to communicate & convince others of the correct action plan based on technical facts & details. It will be your responsibility to mentor the team & act as the lead driver in the most critical issues with customers. Candidates should be able to communicate and articulate at an executive management level for technical action plans.

Solid working knowledge in SAP API Management

• Ability to debug the configuration issues as well as expert in optimizing the runtime performance by identifying the bottlenecks and design issues
• The candidate must have minimum 8 full cycle implementation project experience in the above-named SAP Integration technologies & end to end integration involving SAP SaaS Applications.