Business Support

Description:

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

This position will provide the successful candidate with the opportunity to develop/enhance the following skills:

• In-depth knowledge of ESB Networks business
• Strong Customer Service orientation
• Use of IT applications such as SAP, Excel, Word etc.

The key responsibilities of the role will include but are not limited to;

• Work in accordance with agreed guidelines, policies and procedures.
• Providing excellent customer service to all Networks customers.
• Work as part of a multi-functional team and support all units within the Division.
• Share knowledge and skills openly with other members of the team.
• Reporting – Support the efficient running of the Business by providing reports.
• Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
• Providing clerical support to Network Supervisors, Project Leaders and Managers
• Demonstrate flexibility and adaptability to change

Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.

• Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
• Good communication skills with a strong emphasis on customer focus.
• Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail
• A flexible approach to working
• An ability to work as part of a team.
• Financial awareness of jobs planned v actual costs, Date Management & Job Closure