Business Travel Consultant

Description:

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). You will be working independently on requests and take the initiative to help other team members and management as requested.

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Provide travel offers and general travel advice to travelers
• Respond to requests accurately and completely
• Excellent knowledge and application of travel supplier rules
• Provide the client with the required industry information, such as low fares, exchange costs and penalties
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Actively support other team members within and across teams
• Relevant experience in the corporate travel management industry
• Advanced skills on travel industry systems GDS Sabre
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Experience booking international and domestic corporate travel
• Strong verbal and written communication skills
• Demonstrated excellent professional customer service and problem resolution skills
• Proven ability to handle multiple priorities simultaneously

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list. We make a difference through charitable activities in our communities across the globe.

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.