Cds Analyst

Description:

What we do
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data

Representatives will help Improve sales data quality in the internal Client Relationship Management system.
Objectives
Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data
Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact
Our first priority is to ensure critical data within our systems is accurate
Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
Our processes are categorised into various workflows

Responsibilities
Review and Approve or deny connections within a review tool based on client Policy
Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
Read, understand and make decisions based on policy documents
Correspond with internal salespeople regarding any appeals filed
Review content, create tasks, follow up on open tickets
Provide feedback on trends identified in reviews
General data entry related tasks
Provide suggestions to improve the process and workflows

Job Qualifications

Required Experience
Familiar with and user of social media products
Excellent work pacing time management skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools web browser windows at one time
Shows initiative
Familiar with MS office mainly excel for updating progress
Candidates should have good search and navigating skills
Interpersonal Skills
Self starter, can easily adapt to change new content, changing policies
Good problem solving