Description:
The role is responsible for all change management and training related activities for the implementation from impact assessment, stakeholder engagement and communications through to end user training and business adoption. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and minimizes resistance to change as well as being actively engaged in the development and delivery of the training program to the impacted stakeholders. The role will work to drive faster adoption, higher ultimate utilisation of, and proficiency with the changes that impact employees. The role will negotiate with the management levels in the organisation to ensure that the change is appropriately understood and supported by all people managers.
Main Responsibilities
- Establish a change management approach and plan for programs, projects and improvements covering a broad range of deliverables such as change impact analysis, business readiness, organisational change, training, organisational design, communication and a change network.
- Develop a change strategy and plan to support the adoption of the technology changes, business transformation and improvements while minimising resistance.
- Lead and manage business readiness activities through all programme or project phases. Cultivate engagement and acceptance among the business to maximise adoption and benefits.
- Identify risks and develop risk mitigation tactics.
- Apply a structured methodology to assess business change impact, identify stakeholders and roles, determine training needs and evaluate change readiness.
- Collaborate with business stakeholders to develop the rationale for change, lead the development of communication material and drive the appropriate messaging and communication of the technology platform across the business.
- Oversee learning programs that may include e-learning, instructor led training, simulations, standard operating procedures, job-aids, videos, process walkthrough workshops and other channels.
- Plan, coordinate, and support the delivery of training to end users while working alongside process teams and learning partners.
- Engage with and provide guidance of training standards to the process teams in the development of training content.
- Plan and develop training content that embeds the change impacts.
- Monitor the training program and content to ensure that they are effective and up to date.
- Create an environment that supports continuous connectivity, collaboration and learning.
Experience
- 5+ years experience in a similar role leading complex change management and/or training initiatives in a large scale transformation or multinational organisation preferred
- Experience identifying change impact in organisations including the development of new organisational designs preferred
- Experience designing and delivering enterprise-level training programs for adoption of new technology platforms or improvements
- Experience working with instructional design frameworks, such as SAM or LLAMA, and authoring tools for training content development. (e.g. Articulate Storyline, Captivate, Camtasia) preferred
- Experience working with digital adoption platforms (e.g. SAP EnableNow, WalkMe) desirable
- Knowledge of supply chain functions, processes and ERP platforms (e.g. SAP) desirable
- Proficient in manipulating data to enable the management of business change and continuous improvement (e.g. MS PowerBI) desirable