Description:
Opportunity for a Motor Insurance Claims Agent at a Leading Broker Company in Ireland in Dublin South.
Two positions available depending on your previous experience: property or motor claims handler.
As a Motor Insurance Claims Agent and Property Claims Handler, you will be responsible for providing outstanding customer service and managing motor or property claims from start to finish.
Role:
- Manage the initial notification of loss and determine the appropriate handling method.
- Handle all motor damage claims, ensuring an optimum settlement for both the company and customer.
- Respond to incoming telephone and written communication from customers.
- Provide exceptional claims customer service.
- Ensure critical details are accurately captured at all stages of the claim process.
- Maintain adequate claims reserves.
- Offer technical advice to customers.
- Stay informed of regulatory framework and comply with regulatory standards for claims handling.
- Adhere to the Claims Department's customer-focused strategy.
- Participate in training and identify team training needs.
- Manage service providers, such as Loss Adjusters, Motor Assessors, and Solicitors, effectively.
- Demonstrate innovation and support a culture of innovation within the team.
- Look for alternative processes or procedures that can improve customer service, effectiveness, and efficiencies.
What we need:
- Good communication and decision-making skills with the ability to work in a team.
- Ability to provide excellent service to all customers and meet deadlines as required.
- Excellent keyboard skills and proficient in Microsoft Word, Excel and Outlook.
- Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.
- Insurance experience, CIP, APA qualifications desirable or in process completing the Insurance exams.