Client Service Manager

Description:

The Client Service Manager is responsible for service and delivery for one or more asset servicing clients by; proactively leading the client service experience through A Approach principles; .facilitating efforts of their team and other internal stakeholders by coordinating resources to ensure timely delivery of reports/information; resolution of service issues; effective communication internally and externally

The key responsibilities of the role include:

• ownership and accountability for ensuring delivery of client service excellence
• responsiveness to client enquiries regarding the operation of all asset service products
• adherence to procedures and agreed Service Level Descriptions
• accurate and timeliness of agreed daily/weekly/monthly deliverables

Principal Responsibilities

• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Help identify revenue generating/cost reducing client operational efficiencies
• Lead client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identify and address service issues, ensuring timely escalation
• Timely delivery of client invoices and collection of associated fees