Client Services Manager

 

Description:

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

 

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

 

Further details on our benefits package can be accessed here Benefits https://life-careers.com/irishlife/content/Benefits/?locale=en_GB

 

Role Overview

 

  • A vacancy has arisen for the position of Manager, Client Services Pension and Risk within the Corporate Business Client Services team.
  • This is a fantastic role for a result driven client solution focused professional.
  • If you have significant experience of delivering pension and risk consultancy services to multiple senior stakeholders, this could be the perfect opportunity for you.

 

Team Background

 

  • You will join our Corporate Business Client Services team.
  • Reporting to our Senior Account Manager, you’ll own your own portfolio. And you will also work with a seasoned team of client services and senior client services managers across our pensions and risk team.

 

What you will help us achieve

 

  • Pro-actively manage a portfolio of our largest Pension and Risk clients, developing relationships at multiple levels within client organisations, and bringing ideas and insights.
  • You will be also be maximising and growing the delivery of profitable sales, margin and retention targets for an assigned business area.

 

More specific responsibilities will include

 

  • Pro-actively manage a portfolio of our largest Pension and Risk Corporate clients, developing relationships at multiple levels within client organisations, and bringing ideas and insights.
  • Build relationships with senior executives in our client companies (e.g., HR Directors, CFO) to develop an understanding of their benefits goals and drivers of success.
  • Provide consulting support and solutions to corporate pension & risk clients as they review the impact of Auto Enrolment on their workforce.
  • Take responsibility for driving the overall Irish Life relationship with key employers, ensuring that they are familiar with the breadth of solutions available.
  • Take a leading role in Irish Life strategy initiatives, including development of consultancy approach and materials across Irish Life Group services.
  • Represent Irish Life, pension, risk & health services – reporting on performance, outlining future developments and implementing supports which will be of benefit to the clients.
  • Implement IORPS II and other governance requirements for portfolio of clients
  • Manage Irish Life’s relationships with professional trustee companies.
  • Be recognised as a “go to person” by their clients, and a trusted advisor who will get problems resolved and help identify solutions.
  • Operate effective monitoring to identify threats to our business and respond appropriately.

 

What you will need to be successful in the role

 

Qualifications and Experience

  • Suitably qualified subject to MCC requirements, i.e. QFA or grandfathered in the role.
  • Appropriate third level qualification in a relevant discipline.
  • Ideally qualified or working towards AIPM, QPT or other professional designation.
  • Substantial pension and risk employer consulting experience, with strong technical knowledge and an ability to communicate effectively at many levels of our client organisations.
  • High level of commercial and technical awareness.
  • Knowledge and experience of managing relationships with key clients in the corporate pensions & risk sector.
  • A track record of identifying and delivering consultancy solutions to enhance client organisations’ benefits structures and supports.
  • Experience in collaborating effectively with peers and colleagues.
  • Communication skills (verbal and written) and a strong focus on delivering and exceeding client requirements and expectations.

 

Organization Irish Life
Industry Management
Occupational Category Client Services Manager
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-01-18 6:06 pm
Expires on 2024-12-24