Operate a robust dunning cancellation procedure that aligns to the approved credit control policy for timely collection of premiums and ensure over-terms percentage does not exceed corporate standards
Build and manage relationships with key Brokers to fast-track premium collections and unleash cash for reinvestment
Enhance Customer/Broker/Distribution partners experiences with quality data reconciliations to reduce queries, customer pain points and turnaround times
Identify and log details of overdue premiums for proposed cancellation and issue warning letters when approved
Respond to inquiries raised by our Brokers/Clients with the expectation of professional and expedient handling
Code and update comments on all over terms items on Live Ledger
Collaborate with Shared services team on migrated processes including cash allocation and leverage their capabilities and expertise
Engage with call-centre team to ensure prompt resolution of Direct-to-Consumer queries
Support our Multi-National business in both money movement and collection management, Compliance with Premium Payment warranties on Reinsurance and Risk Managed policies
Provide timely commentary and supporting analytics for items in scope for discussion for Credit Committee & other senior management forums
Validate open items for Bad debt provision
Identify root cause of issues and implement solutions that accelerate cash flows to the organisation. Emphasis on what is needed to improve collections performance to manage & reduce bad debt. Explore how current processes can be made more efficient
What we are looking for:
Previous Accounts/Insurance experience
Third level degree in Business or Accounting desirable
Enthusiastic and driven to deliver on business objectives and plans to tight deadlines
Excellent teamwork, communication, interpersonal and presentation skills
High level attention to detail, analytical and good organisational skills
Proficient in the use of MS Office suite products especially Excel (necessary) and Word