Content Review Associate

Description:

Accenture are recruiting content reviewers to work with us on an 18 months contractor basis working with one of our global leading clients. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
 

• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.*
   
• Duties and Responsibilities
  
  Day-to-day responsibilities may include, but are not limited to:



 
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
   
• Respond to user inquiries with high quality, speed, empathy, and accuracy
   
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
   
• Fulfill base productivity and quality requirements
   
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.