Coordinator Analyst

Description:

The key purpose of this is to provide end-to-end support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve and the Space Coordinator plays a key in providing a great customer experience within our spaces.

You place the customer at the heart of everything you do. You enjoy solving problems and the satisfaction of a job well done. You’re sociable and enjoy the energy of being part of a large team. You’re not afraid to think outside the box and find new and better ways of doing things. You love to keep a to-do list. Your customers love dealing with you. You like to keep challenging yourself and knowing that no two days in work are ever the same. You are great at sharing your knowledge and experience, you know what will work and what won’t for your customers.

Responsibilities

• Provide a range of services to the business including, but not limited to, Return to Office processes, Reservations and Events
• Process all communications, queries and requests received through various tools in a timely and efficient manner
• Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
• Coordinate with various in-house teams and vendors to offer a seamless customer experience
• Educate and support the business to inform of any new Return to Office processes
• Display high levels of flexibility for any changes to restrictions and processes
• Complete any ad-hoc duties as requested by the Service Desk Team Lead
• Provide support and assistance where needed, including training of team members as appropriate
• Provide onsite customer support where required
• Provide operational feedback to enable service development
• Compile and interpret operational reporting
• Execute, and participate in, any new service streams to meet evolving business need
• Raise issues to the Line Manager as appropriate
• Identify and build good working relationships with key customers

IT Literacy
Communication Customer Service
Flexibility
Drive and Motivation
Information Seeking
Planning & Org
Problem Solving
Collaboration