Corporate Business Pension Administrator

Description:

We are seeking to recruit enthusiastic and motivated individuals to work in our Corporate Business Operations division. Corporate Business is the part of the organisation that provides group retirement and risk products to employer and affinity groups and is the biggest provider of employee benefit solutions in Ireland.

This is an ideal opportunity for anyone with a proven passion for delivering superior customer service and who has an excellent track record in administration and developing business processes.

We offer excellent opportunities for advancement in the financial services industry and provide all our new and existing staff with continued training and development which ensures that our workforce are both competent and highly skilled in meeting all client requirements.

Key Accountabilities

The successful candidates will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:

• Administering business and providing customer service for corporate clients
• Handling and resolving customer queries in an efficient and professional manner
• Setting clear expectations on service delivery and exceeding the needs of our corporate clients, intermediaries and individual customers.
• Representing the business with customers, other business partners or at meetings when required.
• Assisting the Consultants, Service Co-ordinator and Team Manager in the development of customer service excellence standards within the team

Desired Knowledge / Experience / Skills

The ideal candidate will have:

• Excellent customer service focus - previous customer service work experience is critical
• Professional telephone manner and excellent communication skills
• Ability to work as part of a team and deliver team targets
• Excellent PC skills
• Ability to work on own initiative to strive to meet and surpass productivity and quality targets
• Excellent organisational skills
• Excellent timekeeping & attendance
• A flexible approach to the working week – flexi time is in operation but rotas exist in some areas
• Pension administration experience would be an advantage but is not essential.