Description:
We are presently recruiting for a Customer Account Executive for our clients, a medical software company in County Kerry. The ideal candidate will come from a Clinical / Sports Science or Medical services background and will be focal point of contact with customers across Ireland, UK and Europe. You will become a subject matter expert in the product and will excel in customer Facing positions and delivering of presentations. This is a full-time position based in County Kerry.
- Building and maintaining strong relationships and communication with key corporate customer accounts
- Build on customer confidence and act as a trusted advisor
- Hold regular meetings with all customers, monitoring and highlighting any issues that they may be facing
- Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions
- Provide expert information on products offered
- Maximise customer retention by offering excellent customer service excellence
- Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns
- Understand customer needs, ensuring service delivery is best in class
- Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice
- Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution
- A strong background in customer service, project management and Medical based Technology
- Strategic thinker and ability to analyse and solve problems quickly
- Proficient presentation skills with the ability impact at all levels including senior executives
- Expert in Microsoft Office, Outlook, Word, Excel and PowerPoint
- Excellent written and verbal communication skills
- Degree educated preferably in Medical, Sport Science or Technology based subjects