Description:
We are looking for an ambitious Customer Care Agent to join our Customer Experience team on a full-time basis.
The successful candidate will work closely with the Customer Experience team. This is a junior role and a great opportunity for someone looking to start their career.
This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers.
If you are customer-driven and display a positive attitude to your work, you may be a great fit for Prepay Power so get in touch with us today!
Career Incentive & Benefits
- Competitive salary & bonus structure
- Great career progression opportunities in a growing company with strong market growth
- Fast paced and friendly team environment
- Continual training and development
- Pension Contribution Scheme after twelve months of service
- PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
- 21 days annual leave, increasing with service.
- PrepayPower Staff Tariff
- Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
- Established CSR, Wellness and Social Committees and great social events.
- Refer a Friend Scheme
- Tax Saver Travel Tickets & Bike to Work Scheme
Your New Key Role Responsibilities
- Manage 50-60 incoming telephone calls per day
- Identify and assess customers’ needs to resolve their issues
- Build relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information to customers and internal departments by using the right methods/tools
- Meet personal/customer experience team SLA targets
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Experience resolving Customer requests on the first contact.
- This role will require working Shifts including some Weekends or Bank Holidays
Essential Skills & Experience
- Customer Support/Service experience desirable
- Customer orientation and ability to adapt/respond to different types of situations
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- A desire to provide ‘Best in Class’ customer experience
- Ability to provide strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices desirable