Customer Contact Advisor

Description:

This is a fantastic opportunity to join a hard-working team and to develop a detailed knowledge of the industry. You'll also get to join an award winning team - we're known for our customer focus and are delighted to hold the CCMA Small Contact Centre of the Year 2019, 2020, 2021 & 2022 award.

In this role, you will:

• Be accountable for delivering brilliant service in every telephone and email interaction
• Work with your team to deliver on both our service and customer experience metrics
• Develop an in depth understanding of the products serviced
• Contribute proactively to the retention of existing business
• Work as one team with other parts of the organisation so that we can deliver a seamless service to our customers
• Communicate clearly and be solutions and customer focused
• Participate in individual and team activities