Description:
You’ll join us initially on a comprehensive training programme for 6 weeks and this will take place in our office in Dublin. Once completed we will happily support a hybrid working arrangement which would see you joining us in the office around twice a month with the remainder of the time working from home
The closing date for applications will be Friday 16th August
ABOUT THE JOB
- You are responsible for handling calls/emails from internal & external customers as well as dealing with queries/issues as they rise.
- You’ll be working with 3rd party suppliers and internal stakeholders to ensure flights, accommodation and transfers affected by holiday change are rebooked correctly.
- You’ll be responsible for sending essential information to 3rd party suppliers to ensure the best holiday experience for our customers.
- You are accountable for ensuring the daily tasks assigned to you are accomplished in a timely manner.
- You will be building and maintaining B2B relationships with external stakeholders.
ABOUT YOU
- We’d be keen to hear from candidates with knowledge of 3rd party flying systems (Amadeus or other GDS systems) or reservations/operations experience within the travel industry.
- Proficiency in MS products is desired.
- You are customer centric with a passion for driving improved customer service and the ability to remain calm in high pressure situations.
- Difficult conversations with customers on the phone are nothing new for you.
- You have a high standard of written communication with good attention to detail and can manage and inform stakeholders.
- You can work in a team environment or independently, using your own initiative with the confidence to escalate problems where appropriate.
- You can cope with pressure, multi-task and make informed decisions within tight deadlines.