Description:
Nursebuddy’s integrated home care platform helps care companies operate more efficiently and provide a higher quality care experience. This allows people to stay in their home for longer, maintaining their independence and dignity while receiving care.
We’re a distributed international team of 18 based in Dublin, London, and Tampere, Finland who are passionate about what we do and the problem we’re solving. During the next 12 months, we’re looking to grow our market share in our main markets (especially the UK) and expand to new European markets.
It’s an exciting time, and to help us grow, we’re searching for an organised, proactive, friendly and customer-focused Customer Operations Coordinator that serves as a cross-functional front-of-house support and coordinates various aspects of the company's day-to-day administrative processes.
You’ll be responsible for
- Acting as the ‘front door’ of the company - you will be a primary contact for customer support queries, ensuring that each customer receives exceptional support, guidance and follow up to each of their queries
- Manage finance-related customer interactions, such as payment inquiries and updates, with a keen eye for detail and accuracy
- Escalate complex finance or customer issues to the appropriate department, owning the customer’s experience and ensuring the issue is resolved seamlessly and promptly
- Develop strong working relationships with internal teams to ensure smooth workflows across departments to accomplish your goals and support the objectives of your colleagues
- Own workstreams related to billing, subscription management, customer payments and team expenses
- Serve as a communication hub between departments, ensuring that all teams are informed of relevant updates, changes, and statuses related to customer accounts and financial processes
- Oversee and streamline administrative tasks to support the finance and customer support departments, including document management, data entry and maintaining orderly digital records
- Help Centre: identify when an article needs to be updated and help to write new ones
- Depending on your wishes and skills, you will also have opportunities to participate in a variety of projects contributing to the overall success of the team and company
What we’re looking for
- Ideally at least 1 year of experience in a professional environment
- Experience in customer service or an ability to clearly demonstrate people skills
- Exceptional communication skills, capable of conveying complex information clearly and effectively both internally and externally
- Strong organisational skills, with an attention to detail and ability to manage multiple workstreams effectively
- Highly comfortable working with a range of digital tools
- Excellent written and verbal English communication skills
- Experience using Intercom a plus!