Description:
An individual should have an interest in protecting and improving the user experience of consumer products and services. The individual should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy complaint.
Role Responsibilities:
- Perform a wide variety of application policy reviews
- Take action on violating apps
- Master policy knowledge to ensure high-quality app reviews
- Review the apps in a given time in accordance with the policies set by the client
- Maintain optimum utilization during a working shift
- Perform high-quality reviews
- Maintain the turnaround time on app reviews
- Should be up to date on the policy changes
- Be a team player
- Provide reverse feedback on policies and apps
- Take quality feedback and work on it
- Ability to escalate when needed according to the process
- Being able to keep their knowledge of current affairs up to date (specifically American culture)
- Should be able to navigate, search and download apps from client play store on the appropriate devices
- Not offended by Apps that might come up as R rated or higher: violence, gore, nudity
Skills and Experience:
- Preferred Bachelor’s Degree in any field
- Fluency in English and specified language
- Should clear basic English language proficiency test
- Computer savvy, Technologically capable – especially web browsers, and data entry skills
- Able to run virus and spyware scans
- Exposure to US culture
- Ability to read and interpret text requests accurately
- Proactive with a strong work ethic
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team adding positive attitude and business focus
- Ability to work in a fast-paced deadline driven environment
- Ability to clearly and effectively communicate
- Open to flexible working (shift patterns, no remote working)