Description:
Picture yourself as the mastermind behind making the busy season truly magical for their corporate and consumer clients. As a Customer Service Administrator, you'll play a pivotal role in ensuring their clients experience the absolute best during the gifting period. This will be a fully onsite role in their South Dublin City offices. You'll be part of a tight-knit team, working side by side with your colleagues to solve customer issues swiftly and efficiently.
Key Responsibilities
- Order Magic: You'll be the wizard behind the scenes, preparing orders for dispatch to their esteemed Irish business clients.
- Personalisation Pro: Dive into the art of personalisation, printing vouchers, and ensuring they reach their customers in style.
- Customer Care Extraordinaire: Field incoming phone, email, and chat queries with enthusiasm and professionalism, ensuring all their customers receive top-notch service.
- Order Guru: Process individual orders for products for end users.
- Worldwide Connections: Play a crucial role in forwarding hamper orders to suppliers in Ireland, the USA, and Australia.
- Financial Whiz: Enjoy numbers? Dive into the world of invoicing for corporate clients and expertly handle corporate sales queries.
- Team Player: Be the go-to person for various office admin duties as required.
Experience/Requirements
We're on the lookout for someone special:
- Quick Learner: If you thrive in a dynamic environment and have a keen eye for detail, you're our ideal candidate.
- Friendly & Enthusiastic: Bring your positive attitude, friendliness, and helpfulness to the forefront.
- Customer Service Savvy: Prior experience in customer service or admin roles is a big plus.
- People Person: You love interacting with customers, be they corporate or consumers.
- Tech-Savvy: You're highly competent with Microsoft Office products.