Description:
- Managing incoming telephone calls and emails
- Processing orders
- Identifying and assessing customers’ needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Recommending potential products to suit customers’ needs
- Promoting new product ranges with customers
- Handling customer returns
- Taking card payments
- Ensuring customer credit accounts are paid in full in a timely manner and resolving any queries
- Performing any other duties as requested by your manager that may be necessitated by this changing role in line with business objectives
The Ideal candidate:
- Strong phone and email contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Capacity to work independently and as part of a team and to follow direction
- Organized, focused with particular attention to detail
- Maintain compliance with all company policies and procedures
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Requirements:
- Proven customer service/support experience minimum 2 years
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
For the successful applicant this will be a full-time permanent position.