Description:
Irish Life is one of Ireland’s leading Financial Services companies, helping over 1 million customers to look after their life insurance, pension, investment and health insurance needs.
For over 20 years our Customer Centre, the epicentre of our award-winning, dynamic Customer Service Teams, has been based in Dundalk Co Louth.
What we offer
- A rewarding career in Irish Life with opportunities to grow and develop.
- Comprehensive training and development, beginning with an intensive induction training course which is completed over a three month period, on-site in our office in Dundalk.
- A Hybrid Working Model will follow the successful completion of the training program where you will spend 3 days per week working in the office in Dundalk, and two days working from your home.
- Full support to achieve the QFA designation, the gold standard designation for finance professionals, as well as financial rewards for exam success.
- A competitive remuneration package to include a quarterly performance-related bonus scheme.
- A clear career path structure where you can potentially gain your first promotion within 12 months.
- An Annual Leave package with additional leave days when service milestones are reached, when you have specific life events to celebrate, and when you reach a milestone birthday.
- Enhanced paid maternity and paternity leave schemes as well as ‘baby care’ days.
- Valuable Company Pension, Death in Service and Income Protection Schemes.
- Health and wellness initiatives including access to our Employee Assistance Programme, Digital Doctor, and a fully equipped on-site staff gym.
- Staff recognition awards.
We'd like to hear from you if you have:
- Excellent communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email, webchat).
- A good working knowledge of Word, Excel and Outlook, along with an ability to work with multiple systems, and to learn and adapt to new ones.
- A strong drive for results, with a focus on consistently meeting and at times exceeding deadlines, targets and SLAs.
- A strong team spirit with a passion and drive to help our customers, and to deliver a best in class customer experience.
- An ability to work collaboratively with others across the organisation to meet shared objectives.
- An innovative approach to your work, looking out for improvements and making suggestions.
- A personal growth mindset, willing to maximise learning from each new opportunity.
Minimum Education Requirements
- Leaving Certificate* to include Grade H5 in two subjects & Grade H6/O6 or higher in English and Maths, or equivalent