Description:
As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs. The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.
Requirements:
- Minimum of 3 years experience in Customer Success, Account Management or related roles, preferably within the HR or Payroll Industry. Experience working with Enterprise accounts is a strong advantage
- Must have working knowledge of Global Payroll and be comfortable with payroll processes, regulations and compliance requirements across multiple countries
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g. had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
- Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
- Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives
- Familiarity with HRIS, Payroll Software and other relevant tools is preferred
- Additional language skills are a plus
Job Specific Duties
- Guide our customers through the change management process of implementing our Global Payroll Product. Partnering with our onboarding team to ensure a smooth transition and successful implementation across the clients organisation
- Conduct comprehensive product training sessions for customers to ensure full utilization of the Global Payroll platform
- Monitor key performance metrics and milestones across your book of business, identifying key areas for improvement and implementing strategies to drive success
- Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulatory requirements and best practices
- Collaborate with our Product & Operational teams on enhancements and improvements by leveraging customer feedback
- Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.