Customer Success Manager

 

Description:

Job Description:

Responsibilities

  • Proactively review merchants' operating environments to deliver merchant education and best-practice sharing
  • Collaborate with Sales and Technical teams to align and deliver an experience to making a merchant’s business successful in payments
  • Perform period business reviews with C-Level executives, technical, and non-technical contacts, requiring your ability to adapt in your messaging delivery
  • Develop Customer Success Plans with key merchant contacts with merchants to detail growth opportunities and optimization
  • Develop and facilitate Quarterly Business Reviews with internal stakeholders
  • Drive merchant retention through ongoing relationship management and churn, mitigation/negotiation
  • Leverage domain and merchant knowledge to effectively communicate how PayPal drives value to merchant (tailoring messaging to value-drivers relevant to the merchant and job title)
  • Advocate and liaise with internal teams, including product, technical support, etc. to improve the merchant experience
  • Deliver against non-revenue bearing opportunities
  • Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
  • Provide reactive servicing for production outages, refund approvals, brand risk product escalations, charge-back adjudications, etc.
  • Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and address questions and complete formal analyses on declines and interchange.
  • Complete periodic underwriting review
  • Conduct and manage co-marketing campaigns

Job Requirements

  • Minimum 3 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies
  • Proven track record of successfully managing multiple customers, developing opportunities, and exceeding new business targets
  • Proven consultative sales abilities and proven abilities to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
  • Success in a start-up experience and/or sales role a plus
  • Expertise In servicing across all products, familiarity with the product portfolio, ability to ensure latest integrations, and translating product capabilities into key merchant drivers
  • Fluency in French and English

Organization PayPal
Industry Management
Occupational Category Customer Success Manager
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 3 Years
Posted at 2023-03-21 9:16 am
Expires on 2024-12-06