Customer Success Partner Advisor

Description:

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
What you'll do:

This customer focused role delivers consistant support and guidance around business strategy and transformation topics after the sales cycle has been completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, retention & renewals. The role manages diverse, high profile and/or key accounts.
Key tasks of this role

• Work with customer assignments located in North America. CSP is required to align their daily shift pattern with local North America business hours Monday-Friday (2-10PM) (Shift allowance allocated)
• Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs bringing the customers value into focus.
• Understand key elements of the customers environment and Cloud strategy.
• Define and drive a targeted goal-based support engagement plan
• Provide personalized Quarterly Release Review to support customer to develop an appropriate strategy that maximizes feature adoption.
• Fluency in English & German essential