Customer Support Agent

Description:

Clanwilliam Health have an exciting opportunity for a Customer Support Agent to join our busy Customer Services Team. To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic IT environment.
This is an excellent, exciting opportunity to excel your career in a fast paced, rapidly expanding, global company. This role will report directly to the Customer Support Manager and be part of a team of seven.

Key Responsibilities:
To identify, resolve, log and follow up all client queries at all levels of support.
Working on the GP Support Team troubleshooting our in-house developed software for GP’s & Consultants in Ireland over the phone or via Remote Dial In
Troubleshooting hardware problems e.g.PCs/Printers/Networks/Scanners/
Working with other colleagues on the team to help resolve customer issues
Testing new versions of the software and leasing with the Development Department to report any potential issues found
Working closely with our hardware desk to resolve issues
Liaising with our field engineers to arrange site visits for issues that cannot be solved over the phone or remote dial in and working with the engineer to resolve
Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.

Person Specifications:
Both graduates and experienced candidates welcome
Good knowledge of databases (SQL)
You must be able to multi-task and have excellent communication and keyboard skills
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude
Highly motivated
Professional approach