Description:
As an Customer Support Coordinator you will act as the main point of contact for our continually expanding network of suppliers, helping them navigate daily challenges and providing support through training and guidance on how to effectively use Wayfair tools. Using your strong collaboration and problem solving skills you will work closely with internal teams to get to the root cause of the problem and deliver exceptional customer service to our suppliers.
What You'll Do
- Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools.
- Collaborate seamlessly with our global team and across various functions to promote effective teamwork.
- Build and foster strong relationships with both suppliers and internal stakeholders
- Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience
- Support testing new and innovative processes, recognizing trends and opportunities for improvement.
What You'll Need
- English language fluency, both verbal and written communication skills, German is a plus!
- Demonstrate working knowledge of operating within a supply chain/ logistics environment.
- Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution
- Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
- Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
- A passion for continuous learning and a positive attitude toward professional growth.