Delivery Engineer

Description:

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

SAP is the global market leader for business software and thus contributes a considerable part
of the world's economic power grid. At SAP you get your chance to put your ideas into action
with maximum impact. As market leader in enterprise application software, SAP helps
companies of all sizes and industries run better. SAP has sales and development locations in
more than 50 countries worldwide. SAP applications and services enable more than 248,500
customers worldwide to operate profitably, adapt continuously and grow sustainably. We believe
that the power of our people, products and partners unleashes growth and creates significant
new value for our customers, SAP, and ultimately, entire industries and the economy at large.
Our vision is to help the world run better. You can get a head start at SAP by joining the Center
of Expertise. You can lay the foundation for a career in a highly professional environment that
supports original thinking, rewards initiative and recognizes outstanding performance. Perks
include complimentary coffee, tea, lunch, and use of the sports and social events and clubs.
Best of all, you become part of a rich, stimulating environment in which you have daily access to
technical experts, subject-matter experts, and business professionals. You will find the learning
environment highly stimulating, where employees acquire knowledge and skills through
instructor-led classes and e-learning courses.

EXPECTATIONS AND TASKS
Within the Center of Expertise (CoE) our job is to help our customers run better. As technical expert in COE you will make our customers business run better as they adopt the HANA platform:

You will be expected to execute the following tasks:
Planning and Supporting SAP release Upgrades and OS/DB migrations, Unicode conversions and S/4HANA System Conversions in customer’s SAP environments
Provide Downtime Optimization options for customer moving to S4NANA
Troubleshooting Upgrade migration issues during weekend cycles such as cutover and/or dress rehearsal etc.
Analysing critical issues that may occur on BASIS and HANA that cause production-down or go-live endangered situations.
Supporting Proof of Concepts (POC) for HANA projects
Deliver Upgrade / Unicode conversion / HANA Migration Planning workshops to advise customers both technically and strategically.
Providing face to face support for customers projects via services and projects (Front Office)
Providing remote support to customers and Front Office colleagues during services and escalations (Backoffice)
Support delivery of DBS MaxAttention services as BASIS team member (onsite or remote). This will require rotations to other regions such as UK, Canada, US, EMEA and Latin America.
Supporting weekend requests from customer to support their Upgrade and Migration projects.
Providing BASIS support for HANA and S/4HANA projects.
Should have desire to learn and to share knowledge amongst team.
Ability to handle high pressure situations; manage one’s own time; manage customer expectations.