Description:
Main Responsibilities
- Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
- Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
- Incident management - IT helpdesk consulting, break-fix support
- Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
- Planned software and hardware upgrade support
Job Requirements - Relevant Personnel must:
- Have at least four years of relevant work experience
- Have good understanding and communication skills
- Have fluent or advanced written and spoken English language competency
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines
- Be responsible and hardworking
- Have a college degree or above
- Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4