Desktop Support Analyst

Description:

A global leader in fintech is seeking an experienced Desktop Support Engineer to join their established customer-facing support function. Their city centre office is conveniently located next to multiple transport links including the LUAS, DART and train lines.

This is a global support function where you will be at the forefront of tech solutions as a first responder providing support and resolutions for L1 and L2 incidents working across a range of issues. This position offers the opportunity to develop a broader knowledge of Infrastructure, Networking and IT Support on a global scale.

In this fast-paced environment, you will be exposed to new technology and key financial/ Reinsurance applications broadening your financial service experience in one of Dublin’s hottest markets by utilising a ticketing system to manage priorities.

This is a technical role where you will work across Microsoft desktop applications including MS AD, Exchange, 0365, Teams, SharePoint, InTune and more.

This is an excellent opportunity for an experienced individual to deliver on a global scale in a fast-paced environment with endless opportunities to provide new solutions and deepen their technical skillset.

You will:

• Join a global support function delivering L1 and L2 Desktop support
• Improve structures and plans within IT Support
• Work across a broad MS desktop support application stack

Experience:

• 3+ years in Desktop support - customer-facing - Phone, email, video
• Good knowledge of MS applications