Desktop Support Intern

Description:

In this role, you will be working with our awesome IT department to provide day-to-day end-user support for their employees. As well as maintaining the studio’s technology stack and carrying out any other day-to-day IT operations. As this is a production environment, you must be capable of quickly changing focus while keeping track of everything on the go.

This paid internship is a huge opportunity to join one of the world’s brightest animation studios, and it’s ideal for an enthusiastic individual seeking an IT support role within a creative and unique environment. This is a career-based organisation with a tonne of opportunity to grow, learn and progress through the business. If this sounds like your next opportunity, don’t hesitate to put forward an application.

Responsibilities

• Support a wide array of software, both internally-developed and third party

• Support multiple hardware and operating system platforms, including Mac, Linux, iOS and Windows, as well as related software & accessories

• Support general tech hardware, ie: workstations, laptops, printers, displays, tablets, etc

• Set up new employee work stations, including machines, equipment, software, network connections and cable management

• Installing, maintaining, and upgrading PC workstations, peripherals and application software

• Providing End-User support for employees

• Maintaining an accurate record of hardware inventory

• Provide services for onboarding and tech training for new hires

• Collaborate with other technology teams as needed to determine the best solution to challenging issues

• Maintain and clean existing equipment

• Clean, maintain and organize storage rooms

• Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications

• You can excel in a fast-paced environment, adapting to multiple demands and shifting priorities

• You are a team player with strong communication and interpersonal skills

• You love to learn, try new things and think outside the box

• Strong analytical problem-solving skills

• Familiarity with software packages used in the animation or VFX industries such as Maya, Adobe Creative Suite, etc

• Familiarity with Linux desktop

• Familiarity with ticket tracking, tech support tools, documentation platforms and diagnostic systems

• An understanding of LAN technologies and the ability to help in the administration of local area network operations

• Ability to diagnose and potentially repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.)

• Familiarity with CG Animation, VFX, or video game production environments & common pipelines

• Familiarity with common systems tools and protocols (BIOS,DNS/DHCP, LDAP, Active Directory)

• Knowledge of remote desktop technologies such as PCoIP and RGS

• Scripting/coding experience, preferably Python

• Familiarity with AWS and other cloud services