Description:
In this role, you will be responsible for ensuring the successful implementation and configuration of HCM solutions, ensuring that client solutions are functioning accurately, timely, and in compliance with local, national, and international regulations. Your deep knowledge of global HCM processes, system implementation, and client service will be crucial to the success of client partnerships.
Key Responsibilities:
- Global HCM Implementation Leadership: Lead, manage, and guide the global team of Customer Implementation Managers in delivering HCM implementation across multiple geographies and business sectors. Manage a global book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.
- Client Engagement and Communication: Act as executive contact for clients during the HCM implementation life cycle. Engage with clients as needed to understand their specific project and HCM needs, provide consultation on best practices, and ensure that their requirements are met through customized solutions.
- Project Management: Oversee all stages of the implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, with quality, and on budget.
- Team Leadership: Manage a team of HRIS, Engage, ATS, and Compensation Implementation Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
- Continuous Improvement: Identify areas for improvement in the implementation processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency.
- Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.
Experience:
- 7+ years of experience in global HCM SaaS industry, with at least 5 years in a leadership or managerial role overseeing system implementations, preferably in a HCM outsourcing or managed services environment.
- Proven experience in successfully managing complex implementations for multinational clients across multiple countries.
- Expertise in working with HCM technology platforms
- Strong understanding of global HCM regulations, and compliance standards across various regions (North America, EMEA, APAC, LATAM).
- Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field (Master’s degree or relevant certifications, such as CPP, are a plus).