Director

Description:

Our Site Reliability Engineering group within Enterprise Infrastructure combines Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, Observability & Chaos Testing.

The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE. We are looking for a Systems Thinking, SRE Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation, automation, automation. The individual will be a strategic thinker with keen eye for details, a problem finder and solver who is dedicated to engineering excellence, a driver of new paradigms, a leader encouraging new ideas and friendships, a change agent who makes tradeoffs, and a decision-maker with a flexible mentality. They will transcend organizational boundaries wearing customer’s hat and provide holistic perspective to application teams.

The Expertise and Skills You Bring

• Ability to automate with various scripting languages (Python, Shell scripting, etc.)

• Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)

• Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines

• Hands-on Kubernetes skills and knowledge.

• Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)

• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale

• Proven experience in maintaining scalability and resiliency of complex environment.

• Proven experience in implementing advanced observability practices and techniques at scale.

• Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)

• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale

• Ability to triage, execute root cause analysis, and be decisive under pressure

• Experience managing and interpreting large datasets using query languages and visualization tools

• Proficient communication skills with an ability to reach both technical and non-technical audience

• Ability to learn new software, method and practices and bringing them to our developers

• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships

• Bridges the gap between lofty architecture ideas and development of feasible solutions.

• Facilitates discussions among component owners to improve end-to-end understanding of transaction paths.

• Provides consulting to architects and developers on common patterns and tactical, reusable solutions.

• Influences adoption of stability principles by presenting facts and data.

• Drives operational readiness discussions and reviews of new solutions and products.

• Develops frameworks for self-assessment of applications on various stability and dependability pillars.

• Participates, even unsolicited, in discussions and decisions that impact customer experience.

• Challenges long- and widely- held assumptions without disregarding historical rationale.

• Selectively preserves and shares collective memory and successes of past.

• Mindset of continuous learning and experimentation. Instinctive urge to improve current state by finding problems and recommending feasible solutions.

• High curiosity quotient – inherent desire and drive to learn about black boxes and blind spots.