Description:
The Directorate Support manager is a key role managing and developing the day to day function of the clinical support staff in the Directorate. This post holder will work on behalf of the Business Manager and the Directorate Management Team in the management of Long Covid services and as required by the Business manager.
Responsibilities:
- Management and development of Long Covid Service in Beaumont Hospital.
- Management of staff training, development, performance etc.
- Staff Recruitment, Contracts, Increments, monitoring and disciplinary intervention where necessary
- Effective communication with clinical support staff , the directorate management team and corporate services
- Change management including review and optimisation of work practices in conjunction with staff
- Data management including auditing , data quality management and management information preparation and interpretation
- Aware of the national and directorate KPI’s for Long Covid and other medical specialities, goals and objectives and working with the directorate management team to achieve same.
- Identification and management of risks including escalation where necessary
- Support and participation in directorate projects taking on a project management role where appropriate
- Responsible for the management of the Administrative Function of the Directorate ensuring the efficient and effective day to day running of the services, matching resources to need with flexibility to respond to workload pressures.
- Responsible for the effective implementation of HR guidelines, policies and procedures in relation to the management and support of clinical support staff Projects/Service Developments
- Support the operational implementation of new service initiatives, including liaising with stakeholders, developing operational policies and guidelines as required.
- Identifying opportunities for work process improvement , initiating and management of steps to achieve same
- To lead projects which improve the quality of services provided to patients undertaking reviews of policies and procedures ensuring best fit for the directorate whilst ensuring they are in keeping with Beaumont Hospital’s protocols.
- To appropriately manage the clinical support resources to ensure that optimal service delivery is being achieved within headcount, preparing motivating and guiding individuals or groups towards hospital objectives.
- To be accountable for the effective use of resources, alerting the Business Manager in respect of imminent budgetary overspends
- Maximise the contribution of staff by developing systems for performance appraisal, personal development, individual and organisational development
- Ensure that the responsibilities and objectives for direct reports are clearly defined and understood – job descriptions and person specifications up-to- date.
- In partnership with the HR, develop local strategies for the recruitment and retention of staff.
- Act as a point of contact for staff on human resource issues in accordance with HR policies and procedures.
- Be responsible for managing sickness and absence in accordance with hospital policy, performing analysis ,highlighting trends and investigating same where necessary
- Work with the appropriate areas to streamline directorates approach to recruitment, replacement etc.
- Be responsible for facilitating all staff to continue their education and personal development to support improved organisational performance.
- Ensure the involvement of all staff through open and direct communication
- Data Quality Management
- To ensure that the quality of data regarding all activity within the sphere of responsibility of Long Covid and in the Directorate is of the highest quality and that individual managers and staff understand their roles and responsibilities with respect to data accuracy.
- Prepare, validate and interpret data for auditing, service assessment for use within the hospital or externally.
- To provide frontline general management advice and support to the Directorate Management Team which includes human resource and workforce planning support.
- Develop and maintain links with the appropriate corporate functions of the hospital and with the other directorates.
- Participate in the development of the annual business plan for the Directorate
- Awareness of the Directorate KPI’s, goals and objectives in the context of the overall hospital framework and work with the directorate management team to achieve same
- Participate as part of the directorates risk management framework taking on responsibility to identify risks, recommend solutions and to accomplish closure of same.
- Participation in local risk management initiatives to monitor clinical and non-clinical issues with the Directorate ie Health & Safety, Infection Control, Occupational Health, Fire Safety, environmental and organisational risks.
- Be familiar with the appropriate standards in relation to evaluation of infection control data, compliance with hygiene audits and the hospital’s infection control policies and procedures etc and ensure that these are communicated appropriately to clinical support staff
- To co-ordinate the processing of adverse incidents within the Directorate ensuring that they are investigated promptly, respecting confidentiality, instigating preventative action where necessary to fulfil IQS policies and procedures.
- To support and participate in the development of Standard Operating Procedures (either within the directorate or in conjunction with directorates)